Sr. Customer Solutions Manager, CSM Migration Scale
Job summaryAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally.
Millions of customers--including the fastest-growing startups, largest enterprises, and leading government agencies--are using AWS to accelerate innovation, become more agile, and lower costs.
AWS is seeking a Customer Solutions Manager (CSM) to help our customers realize sustained business value by accelerating their customer transformation journey.
The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions.
You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience.
As a CSM, you have a business outcome mindset, broad technical background, and ability to scale across a portfolio of customers.
You use your technical acumen, program management, organizational change management, and communication skills to problem solve, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners to ensure customers attain success.
You will earn trust across the customer's and partner's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, and establish programmatic governance.
At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments.
You will pay attention to detail but think big on behalf of our customers.
You are a team player, problem solver, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences.
Key job responsibilities-Orchestrate a near, mid, and long-term vision and strategy for the overall customer's cloud transformation by collaborating with the customer and the AWS team-Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers-Mentor and guide customers and partners on migration and modernization best practices, and accelerate customer adoption through education and enablement-Drive operational excellence for migrations and the end-to-end customer engagement through program management excellence, including aligning and engaging required Customer, AWS, and Partner teams to accelerate customer's cloud journey-Help partners and customers develop the people, change management, organizational readiness, and technology competences required for cloud adoption, monitor and report on progress, and remove or escalate blockers-Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trendsA day in the lifeSuccessful candidates will have a strong technical and strategic/business background, focus on the details that matter, excellent problem solving skills, and be exemplary communicators both at the executive and project team level.
You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams.
Your cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them.
You should be passionate about delivering a great customer experience by deploying technical solutions and driving innovation at scale.
About the teamOur team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Our team also puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life--both in and outside of work.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
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Estimated Salary: $20 to $28 per hour based on qualifications.
Millions of customers--including the fastest-growing startups, largest enterprises, and leading government agencies--are using AWS to accelerate innovation, become more agile, and lower costs.
AWS is seeking a Customer Solutions Manager (CSM) to help our customers realize sustained business value by accelerating their customer transformation journey.
The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions.
You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience.
As a CSM, you have a business outcome mindset, broad technical background, and ability to scale across a portfolio of customers.
You use your technical acumen, program management, organizational change management, and communication skills to problem solve, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners to ensure customers attain success.
You will earn trust across the customer's and partner's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, and establish programmatic governance.
At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments.
You will pay attention to detail but think big on behalf of our customers.
You are a team player, problem solver, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences.
Key job responsibilities-Orchestrate a near, mid, and long-term vision and strategy for the overall customer's cloud transformation by collaborating with the customer and the AWS team-Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers-Mentor and guide customers and partners on migration and modernization best practices, and accelerate customer adoption through education and enablement-Drive operational excellence for migrations and the end-to-end customer engagement through program management excellence, including aligning and engaging required Customer, AWS, and Partner teams to accelerate customer's cloud journey-Help partners and customers develop the people, change management, organizational readiness, and technology competences required for cloud adoption, monitor and report on progress, and remove or escalate blockers-Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trendsA day in the lifeSuccessful candidates will have a strong technical and strategic/business background, focus on the details that matter, excellent problem solving skills, and be exemplary communicators both at the executive and project team level.
You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams.
Your cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them.
You should be passionate about delivering a great customer experience by deploying technical solutions and driving innovation at scale.
About the teamOur team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Our team also puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life--both in and outside of work.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
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Estimated Salary: $20 to $28 per hour based on qualifications.
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