UX Writer, Product Experience
Job summaryAbout RingSince its founding in 2013, Ring has been on a mission to make neighborhoods safer.
From the first-ever video doorbell, to the award-winning DIY Ring Alarm system, Ring's smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security.
At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together.
Ring is an Amazon company.
For more information, visit www.
ring.
com.
With Ring, you're always home.
RoleWe are seeking a UX Writer (UXW) to join our Product Experience (PX) team in an evolving, scale-up environment.
In this role, you will use critical thinking and your in-depth understanding of the content development lifecycle to lead writing across Ring's global packaging system product documentation; Turning technical topics into intuitive, efficient user manuals, quick starts, and safety labeling for new and sustaining products.
The UXW uses empathy, data, and insights to deliver frictionless, user-centered documentation to support an optimal out-of-box experience (OOBE); Collaborating with internal teams (Engineering, Product Management, Product Integrity, Insights, Neighbor Experience, User Research, Design) throughout the Product Development Process (PDP) to develop highly digestible, lean, and focused hardware setup and installation flows--helping users accomplish their goals during the learning lifecycle.
This is a virtual position requiring west coast hours with limited domestic travel for in-person events and workshops.
Key job responsibilitieso Coordinate with Product Management and Engineering to obtain hardware data and specifications to interpret and determine the simplest documentation to execute.
o Own UX writing product documentation workflow, presenting for review, and securing stakeholder buy-in and approval, actively pushing important work forward in the project lifecycle to maintain timelines and deadlines.
o Leverage instructional design principles, superior writing skills, and critical thinking to apply, maintain, and evangelize global and regional documentation language guidelines and best practices.
o Partner with illustrators to determine an optimal and complimentary content path for visuals.
o Use a combination of data analysis, user research, benchmarking, and audits to inform content decisions and improvements for an optimal customer experience, including accessibility and usability considerations.
o Communicate clearly and effectively to a wide range of audiences to explain complicated product and policy concepts in simple, jargon-free language.
o Participate in content management efforts, process development, and quality governance in support of team success.
o Help drive cohesive language and execution for international localization and across the global customer journey (package, app, site, help center).
o Create, organize, and archive soft copy files in Quip for continuous team accessibility.
o Listen to others, value opinions, and help team leaders to set documentation vision to meet high-impact business goals in a fast-moving environment.
A day in the lifeYou'll use your technical thinking skills to lead writing for Ring's in-box suite of educational product documentation for device setup and install; communicating closely with our product management and engineering teams to understand hardware functionality and pack-out to develop accurate, friendly content for millions of users.
You'll collaborate with illustrators to rapidly iterate, and use your impeccable attention to detail to call out risks, set expectations, and report on progress throughout the product development lifecycle.
You'll action off of beta testing, human factors audits, and CXFMEA reviews to implement real-time improvements--shipping a complete and polished finished product on-time.
About the teamPX is a collaborative, multi-disciplinary team of designers, engineers, producers, writers, product managers, and program managers working together to bring the Ring product vision to life.
We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions.
In every work stream, we immerse ourselves in insights, and invent on behalf of our customers, Neighbors.
We brainstorm scenarios they will benefit from and solutions to pain points--crafting innovative products that aim to connect the physical and digital customer journey.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
From the first-ever video doorbell, to the award-winning DIY Ring Alarm system, Ring's smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security.
At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together.
Ring is an Amazon company.
For more information, visit www.
ring.
com.
With Ring, you're always home.
RoleWe are seeking a UX Writer (UXW) to join our Product Experience (PX) team in an evolving, scale-up environment.
In this role, you will use critical thinking and your in-depth understanding of the content development lifecycle to lead writing across Ring's global packaging system product documentation; Turning technical topics into intuitive, efficient user manuals, quick starts, and safety labeling for new and sustaining products.
The UXW uses empathy, data, and insights to deliver frictionless, user-centered documentation to support an optimal out-of-box experience (OOBE); Collaborating with internal teams (Engineering, Product Management, Product Integrity, Insights, Neighbor Experience, User Research, Design) throughout the Product Development Process (PDP) to develop highly digestible, lean, and focused hardware setup and installation flows--helping users accomplish their goals during the learning lifecycle.
This is a virtual position requiring west coast hours with limited domestic travel for in-person events and workshops.
Key job responsibilitieso Coordinate with Product Management and Engineering to obtain hardware data and specifications to interpret and determine the simplest documentation to execute.
o Own UX writing product documentation workflow, presenting for review, and securing stakeholder buy-in and approval, actively pushing important work forward in the project lifecycle to maintain timelines and deadlines.
o Leverage instructional design principles, superior writing skills, and critical thinking to apply, maintain, and evangelize global and regional documentation language guidelines and best practices.
o Partner with illustrators to determine an optimal and complimentary content path for visuals.
o Use a combination of data analysis, user research, benchmarking, and audits to inform content decisions and improvements for an optimal customer experience, including accessibility and usability considerations.
o Communicate clearly and effectively to a wide range of audiences to explain complicated product and policy concepts in simple, jargon-free language.
o Participate in content management efforts, process development, and quality governance in support of team success.
o Help drive cohesive language and execution for international localization and across the global customer journey (package, app, site, help center).
o Create, organize, and archive soft copy files in Quip for continuous team accessibility.
o Listen to others, value opinions, and help team leaders to set documentation vision to meet high-impact business goals in a fast-moving environment.
A day in the lifeYou'll use your technical thinking skills to lead writing for Ring's in-box suite of educational product documentation for device setup and install; communicating closely with our product management and engineering teams to understand hardware functionality and pack-out to develop accurate, friendly content for millions of users.
You'll collaborate with illustrators to rapidly iterate, and use your impeccable attention to detail to call out risks, set expectations, and report on progress throughout the product development lifecycle.
You'll action off of beta testing, human factors audits, and CXFMEA reviews to implement real-time improvements--shipping a complete and polished finished product on-time.
About the teamPX is a collaborative, multi-disciplinary team of designers, engineers, producers, writers, product managers, and program managers working together to bring the Ring product vision to life.
We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions.
In every work stream, we immerse ourselves in insights, and invent on behalf of our customers, Neighbors.
We brainstorm scenarios they will benefit from and solutions to pain points--crafting innovative products that aim to connect the physical and digital customer journey.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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