Technical Account Manager III, Buy with Prime
If you are a technically proficient problem solver and want to work directly with external customers, then this is the role for you.
We are looking for a senior technical account manager with a strong sense of ownership, passion to provide a great customer experience, and excellent troubleshooting skills in ambiguous situations.
Provide tactical and technical support to review customer cases related to integration with Amazon systems and enterprises.
You will provide the strategy to review business applications and cloud services for compliance with our policies and investigate application integration problems with APIs, enterprise customers and Amazon services.
You will dive deeply into technical details, diagnose, and reproduce issues with Amazon technology products (e.
g.
, services, tools, data solutions, etc.
).
You will typically focus on guiding customers on how to properly use an API/Amazon service, educating them on best practices, and troubleshooting implementation and configuration problems.
As a Senior Technical Account Manager (TAM), you may identify opportunities and known risks with a customer's technical decisions.
In addition, you will be the SPOC, representing Partner Operations within the senior leadership organization.
Finally, you will coordinate the activities of a team of TAMs and security engineers in support of the responsibilities outlined above.
Key job responsibilitiesActively manage integration projects with a portfolio of Third-Party applications and service providers integrators that need to be integrated into the Amazon Buy with Prime merchant offeringsWork with 3P partners to set and meet milestones to deliver high-quality integration projects every timeManage a team of TAMs directly reporting to you in different areas such as, certification, escalation handling and career development goalsEngage internal and external customers/teams to define requirements, test data integrity, verify business processes, and deploy product offeringsPartner to provide technical support to the development, PM and SA teams on documentation, certification best practices, security risks, troubleshooting and testingClosely work with partners and internal security teams to design, propose and execute on industry level best practices related to security & risk for SaaS apps and 3P integrationsManage the operational relationships with stakeholders of small to enterprise level businesses and ensure their products are setup for successProvide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively help protect your partners security and app solutions architecture.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for a senior technical account manager with a strong sense of ownership, passion to provide a great customer experience, and excellent troubleshooting skills in ambiguous situations.
Provide tactical and technical support to review customer cases related to integration with Amazon systems and enterprises.
You will provide the strategy to review business applications and cloud services for compliance with our policies and investigate application integration problems with APIs, enterprise customers and Amazon services.
You will dive deeply into technical details, diagnose, and reproduce issues with Amazon technology products (e.
g.
, services, tools, data solutions, etc.
).
You will typically focus on guiding customers on how to properly use an API/Amazon service, educating them on best practices, and troubleshooting implementation and configuration problems.
As a Senior Technical Account Manager (TAM), you may identify opportunities and known risks with a customer's technical decisions.
In addition, you will be the SPOC, representing Partner Operations within the senior leadership organization.
Finally, you will coordinate the activities of a team of TAMs and security engineers in support of the responsibilities outlined above.
Key job responsibilitiesActively manage integration projects with a portfolio of Third-Party applications and service providers integrators that need to be integrated into the Amazon Buy with Prime merchant offeringsWork with 3P partners to set and meet milestones to deliver high-quality integration projects every timeManage a team of TAMs directly reporting to you in different areas such as, certification, escalation handling and career development goalsEngage internal and external customers/teams to define requirements, test data integrity, verify business processes, and deploy product offeringsPartner to provide technical support to the development, PM and SA teams on documentation, certification best practices, security risks, troubleshooting and testingClosely work with partners and internal security teams to design, propose and execute on industry level best practices related to security & risk for SaaS apps and 3P integrationsManage the operational relationships with stakeholders of small to enterprise level businesses and ensure their products are setup for successProvide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively help protect your partners security and app solutions architecture.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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