Fortuna BMC
Join Fortuna's team as a Full-Time Dental Customer Service Representative and unleash your potential from the comfort of your home with your expertise in dental call center operations.
We're seeking seasoned call center professionals with a minimum of one year's overall experience and at least six months in dental support who reside in California.
Your workweek will typically run Monday through Friday, from 8:
00 AM to 5:
00 PM, offering the flexibility you need to balance work and life commitments.
WHAT WE OFFER:
Comprehensive Medical, Dental, and Vision insurance coverageSick time benefitsTraining Program, engage in a robust 6-8 week paid training program designed to equip you with the essential skills and knowledge for the role.
We will supply you with a work laptop and accessoriesWHAT YOU'LL DOWork remotely, Monday through Friday within the 8:
00 AM to 5:
00 PM timeframe.
Handle incoming calls and address customer inquires or escalate them to the appropriate channels.
Process calls efficiently to meet or surpass performance metricsMaintain meticulous call records, process requests, and ensure accurate documentation of account history.
Collaborate with team members, management, and customers to resolve customer service issues effectively.
WHAT YOU'LL BRINGMinimum one (1) year of prior experience in inbound customer service, either in government or private sector settings.
At least six (6) months' experience in dental customer support.
Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
Strong problem-solving skills, both written and oral, to address inquiries with professionalism.
Minimum internet service with download speeds of 50 mbps is required.
Bilingual proficiency is a plus, but not required.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience.
Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in Philippines and Israel.
Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vender pools www.
gofortuna.
com.
About the Company:
Fortuna BMC.
Estimated Salary: $20 to $28 per hour based on qualifications.
We're seeking seasoned call center professionals with a minimum of one year's overall experience and at least six months in dental support who reside in California.
Your workweek will typically run Monday through Friday, from 8:
00 AM to 5:
00 PM, offering the flexibility you need to balance work and life commitments.
WHAT WE OFFER:
Comprehensive Medical, Dental, and Vision insurance coverageSick time benefitsTraining Program, engage in a robust 6-8 week paid training program designed to equip you with the essential skills and knowledge for the role.
We will supply you with a work laptop and accessoriesWHAT YOU'LL DOWork remotely, Monday through Friday within the 8:
00 AM to 5:
00 PM timeframe.
Handle incoming calls and address customer inquires or escalate them to the appropriate channels.
Process calls efficiently to meet or surpass performance metricsMaintain meticulous call records, process requests, and ensure accurate documentation of account history.
Collaborate with team members, management, and customers to resolve customer service issues effectively.
WHAT YOU'LL BRINGMinimum one (1) year of prior experience in inbound customer service, either in government or private sector settings.
At least six (6) months' experience in dental customer support.
Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
Strong problem-solving skills, both written and oral, to address inquiries with professionalism.
Minimum internet service with download speeds of 50 mbps is required.
Bilingual proficiency is a plus, but not required.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience.
Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in Philippines and Israel.
Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vender pools www.
gofortuna.
com.
About the Company:
Fortuna BMC.
Estimated Salary: $20 to $28 per hour based on qualifications.
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