Orange County
ASSESSMENT APPEALS MANAGER(Business Services Manager)In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
Effective June 28, 2024 - 4.
25% increaseEffective June 27, 2025 - 4.
00% increase Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLICThis recruitment will establish an open eligible list that will be used to fill current and future Business Services Managers.
The eligible list established may also be used to fill positions in similar and/or lower classifications through the County of Orange.
DEADLINE TO APPLYThis recruitment will be open for a minimum of five (5) business days and will close Monday, April 29, 2024 at 11:
59PM (PST).
THE DEPARTMENTClerk of the Board (COB) is comprised of three divisions:
Board Services, Assessment Appeals, and Administration & Files Management.
The Clerk of the Board is the official repository of County records and provides administrative support to the Board of Supervisors, the governing boards of certain districts and authorities, and the Assessment Appeals Boards (AAB) and Hearing Officers.
The majority of its functions are defined and mandated by various California Statutes, Revenue and Taxation Codes, County Ordinances, Board Resolutions, County Rules of Procedure, and Board of Supervisors' policy.
For more information regarding the department, clickhere.
THE OPPORTUNITYThe Assessment Appeals Manager is responsible for oversight and coordination of all functions of Orange County's Assessment Appeals process and will report directly to the Chief Deputy Clerk of the Board.
The Assessment Appeals Manager position supervises and directs the work of the Assessment Appeals Intake Manager and subordinate staff as well as Assessment Appeals Hearing Clerks.
The position carries a range of responsibilities, including but not limited to:
Administering and monitoring the Assessment Appeals processAdvising Assessment Appeals Board members and Hearing Officers on matters that affect assessment appeals processes and proceduresConducting Assessment Appeals Board and Hearing Officer Training annuallyKeeping abreast of new trends, developments, and legislation related to the Division and implementing changes to processes as mandated by State law or local rulesUpdating Assessment Appeals Board and Hearing Officer Rules of ProcedureRepresenting the County in discussions with the Board of Equalization to ensure the development of a uniform statewide application of assessment appeals practices and proceduresResearching and responding orally and in writing to inquiries from attorneys, County staff, and the publicDeveloping and presenting public workshops to promote the understanding of Assessment Appeals processes, regulations, and preparation for their hearingOverseeing responses to the Public Records Act (PRA) pertaining to Assessment Appeals informationParticipating in the preparation of long-range strategic planningProviding support for several computer systems and train staff in implementing and modifying those systems, including creating and maintaining form language, and writing and maintaining resource documentsPerforming other related duties as assignedDESIRABLE QUALIFICATIONS AND CORE COMPETENCIESThe ideal candidate will have at least four (4) years of administrative management experience including at least two years of experience in the public sector in a field related to real estate, real and personal property tax, property value appraisal assessment, or assessment appeals with responsibility for interpreting legislative rules and regulations, gathering and analyzing data, and formulating recommendations.
In addition to the minimum qualifications, the successful candidate will have a strong understanding of public administration, as well as excellent communication skills that combine common sense, determination, and diplomacy to garner respect and handle difficult situations in addition to the following:
Technical Knowledge Technical SkillsPossess knowledge of property tax cycle and Revenue and Taxation Code Sections that directly affect the operation.
Possess knowledge of state and local property tax law, property tax allocation, and apportionment.
Exhibiting the ability to quickly adapt and implement legislative changes.
Ensuring systems always support legal mandates; modify and/or develop new programs, if necessary.
Partnering with appropriate technical personnel to identify available and emerging technology to further enhance and streamline the effectiveness of the operations.
Leadership Management SkillsPossess leadership skills to direct and ensure the delivery of efficient high-quality services.
Creating and developing motivated and high-performing individuals and teams.
Coaching, motivating, and inspiring team members to achieve performance and productivity standards.
Making decisions in a fair and consistent manner that fosters a supportive working environment that reflects the County and Department's values.
Establishing and developing collaborative relations with County agencies/departments and other jurisdictions that support the delivery of services.
Supporting the establishment of a clear direction and vision that represents strategic thinking, planning, organizing, analysis, and decision-making.
Having a hands-on approach to ensure staff are provided opportunities for professional development.
Acknowledging and recognizing staff contributions, accomplishments, and superior performance.
Verbal Communication Written CommunicationInforming superiors and team members of critical information for performing job responsibilities and delivering services.
Preparing clear and concise documents, reports, and other written materials.
Ensuring customer service and satisfaction; responding timely to inquiries using effective verbal and written skills.
Displaying proficiency in handling difficult conversations with all levels of staff.
Presenting information verbally and in writing to provide recommendations for addressing operational and administrative support issues, mandated performance standards, and policy and procedural changes.
Participating and speaking in group settings; giving presentations.
Problem Solving Analytical SkillsExhibiting innovation and creativity in identifying and resolving problems to achieve desired results.
Finding and acting on new opportunities and presenting ideas for enhancing program operations.
Anticipating and/or promptly responding to program mandates and/or organizational changes by being resourceful and obtaining information to justify the implementation of a change.
Using data to make informed and responsible decisions.
Listening to clients' and employee's complaints with an open mind, assessing the merits of complaints, and taking action.
Strategic Planning Analytical SkillsPlanning and leading the execution of operational procedures to ensure that projects and deadlines are met promptly.
Working independently to manage time wisely and to effectively prioritize multiple competing tasks.
Possessing the ability, knowledge, and judgment to anticipate the needs of others and tactfully guide toward quality outcomes.
Achieving expected quality and quantity of results.
Recommending effective strategic performance measures.
MINIMUM QUALIFICATIONSClick hereto learn more about the minimum qualifications for the Business Services Manager classification as well as the physical & mental requirements and the environmental conditions.
RECRUITMENT PROCESSHuman Resource Services (HRS) screens all application materials for minimum and desirable qualifications.
After screening, applicants who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process.
All applicants will be notified via email of their status in the recruitment.
Structured Oral Interview SOI (Weighted 100%)Applicants will be interviewed and rated by an oral interview panel of job knowledge experts.
Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.
Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedure listed above may be modified.
All candidates will be notified of any changes in the selection procedure.
Eligible ListOnce the assessment has been completed, HRS will establish an eligible list of candidates.
Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings.
Please clickhereto review the policy.
Job Type:
Full-Time RegularLocation:
400 Civic Center Drive, West, Santa Ana, CA, CaliforniaAgency:
Clerk of the BoardAbout the Company:
Orange County.
Estimated Salary: $20 to $28 per hour based on qualifications.
Effective June 28, 2024 - 4.
25% increaseEffective June 27, 2025 - 4.
00% increase Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLICThis recruitment will establish an open eligible list that will be used to fill current and future Business Services Managers.
The eligible list established may also be used to fill positions in similar and/or lower classifications through the County of Orange.
DEADLINE TO APPLYThis recruitment will be open for a minimum of five (5) business days and will close Monday, April 29, 2024 at 11:
59PM (PST).
THE DEPARTMENTClerk of the Board (COB) is comprised of three divisions:
Board Services, Assessment Appeals, and Administration & Files Management.
The Clerk of the Board is the official repository of County records and provides administrative support to the Board of Supervisors, the governing boards of certain districts and authorities, and the Assessment Appeals Boards (AAB) and Hearing Officers.
The majority of its functions are defined and mandated by various California Statutes, Revenue and Taxation Codes, County Ordinances, Board Resolutions, County Rules of Procedure, and Board of Supervisors' policy.
For more information regarding the department, clickhere.
THE OPPORTUNITYThe Assessment Appeals Manager is responsible for oversight and coordination of all functions of Orange County's Assessment Appeals process and will report directly to the Chief Deputy Clerk of the Board.
The Assessment Appeals Manager position supervises and directs the work of the Assessment Appeals Intake Manager and subordinate staff as well as Assessment Appeals Hearing Clerks.
The position carries a range of responsibilities, including but not limited to:
Administering and monitoring the Assessment Appeals processAdvising Assessment Appeals Board members and Hearing Officers on matters that affect assessment appeals processes and proceduresConducting Assessment Appeals Board and Hearing Officer Training annuallyKeeping abreast of new trends, developments, and legislation related to the Division and implementing changes to processes as mandated by State law or local rulesUpdating Assessment Appeals Board and Hearing Officer Rules of ProcedureRepresenting the County in discussions with the Board of Equalization to ensure the development of a uniform statewide application of assessment appeals practices and proceduresResearching and responding orally and in writing to inquiries from attorneys, County staff, and the publicDeveloping and presenting public workshops to promote the understanding of Assessment Appeals processes, regulations, and preparation for their hearingOverseeing responses to the Public Records Act (PRA) pertaining to Assessment Appeals informationParticipating in the preparation of long-range strategic planningProviding support for several computer systems and train staff in implementing and modifying those systems, including creating and maintaining form language, and writing and maintaining resource documentsPerforming other related duties as assignedDESIRABLE QUALIFICATIONS AND CORE COMPETENCIESThe ideal candidate will have at least four (4) years of administrative management experience including at least two years of experience in the public sector in a field related to real estate, real and personal property tax, property value appraisal assessment, or assessment appeals with responsibility for interpreting legislative rules and regulations, gathering and analyzing data, and formulating recommendations.
In addition to the minimum qualifications, the successful candidate will have a strong understanding of public administration, as well as excellent communication skills that combine common sense, determination, and diplomacy to garner respect and handle difficult situations in addition to the following:
Technical Knowledge Technical SkillsPossess knowledge of property tax cycle and Revenue and Taxation Code Sections that directly affect the operation.
Possess knowledge of state and local property tax law, property tax allocation, and apportionment.
Exhibiting the ability to quickly adapt and implement legislative changes.
Ensuring systems always support legal mandates; modify and/or develop new programs, if necessary.
Partnering with appropriate technical personnel to identify available and emerging technology to further enhance and streamline the effectiveness of the operations.
Leadership Management SkillsPossess leadership skills to direct and ensure the delivery of efficient high-quality services.
Creating and developing motivated and high-performing individuals and teams.
Coaching, motivating, and inspiring team members to achieve performance and productivity standards.
Making decisions in a fair and consistent manner that fosters a supportive working environment that reflects the County and Department's values.
Establishing and developing collaborative relations with County agencies/departments and other jurisdictions that support the delivery of services.
Supporting the establishment of a clear direction and vision that represents strategic thinking, planning, organizing, analysis, and decision-making.
Having a hands-on approach to ensure staff are provided opportunities for professional development.
Acknowledging and recognizing staff contributions, accomplishments, and superior performance.
Verbal Communication Written CommunicationInforming superiors and team members of critical information for performing job responsibilities and delivering services.
Preparing clear and concise documents, reports, and other written materials.
Ensuring customer service and satisfaction; responding timely to inquiries using effective verbal and written skills.
Displaying proficiency in handling difficult conversations with all levels of staff.
Presenting information verbally and in writing to provide recommendations for addressing operational and administrative support issues, mandated performance standards, and policy and procedural changes.
Participating and speaking in group settings; giving presentations.
Problem Solving Analytical SkillsExhibiting innovation and creativity in identifying and resolving problems to achieve desired results.
Finding and acting on new opportunities and presenting ideas for enhancing program operations.
Anticipating and/or promptly responding to program mandates and/or organizational changes by being resourceful and obtaining information to justify the implementation of a change.
Using data to make informed and responsible decisions.
Listening to clients' and employee's complaints with an open mind, assessing the merits of complaints, and taking action.
Strategic Planning Analytical SkillsPlanning and leading the execution of operational procedures to ensure that projects and deadlines are met promptly.
Working independently to manage time wisely and to effectively prioritize multiple competing tasks.
Possessing the ability, knowledge, and judgment to anticipate the needs of others and tactfully guide toward quality outcomes.
Achieving expected quality and quantity of results.
Recommending effective strategic performance measures.
MINIMUM QUALIFICATIONSClick hereto learn more about the minimum qualifications for the Business Services Manager classification as well as the physical & mental requirements and the environmental conditions.
RECRUITMENT PROCESSHuman Resource Services (HRS) screens all application materials for minimum and desirable qualifications.
After screening, applicants who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process.
All applicants will be notified via email of their status in the recruitment.
Structured Oral Interview SOI (Weighted 100%)Applicants will be interviewed and rated by an oral interview panel of job knowledge experts.
Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.
Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedure listed above may be modified.
All candidates will be notified of any changes in the selection procedure.
Eligible ListOnce the assessment has been completed, HRS will establish an eligible list of candidates.
Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings.
Please clickhereto review the policy.
Job Type:
Full-Time RegularLocation:
400 Civic Center Drive, West, Santa Ana, CA, CaliforniaAgency:
Clerk of the BoardAbout the Company:
Orange County.
Estimated Salary: $20 to $28 per hour based on qualifications.
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