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Intercontinental San Francisco - Front Desk Agent

Intercontinental San Francisco - Front Desk Agent
Job Number R154948
Hotel Brand: InterContinental Hotels
Americas - United States - California -
About us
As the world?s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental? brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you?d like to embrace a wider world of experiences and opportunities, we?d like to welcome you to the world?s most international luxury hotel brand.
Your day to day
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you?ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You?ll also create the warm atmosphere that makes our guests feel at home in any location.
What we need from you
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
_Qualifications and Requirements:_
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
+ Frequently standing up behind the desk and front office areas
+ Carrying or lifting items weighing up to 50 pounds
+ Handling objects, products and computer equipment
+ Use a keyboard to operate various property management and reservations systems, etc. Other:
+ Communication skills are utilized a significant amount of time when interacting with guests and employees.
+ Reading and writing abilities are utilized often.
+ Basic math skills are used frequently.
+ Problem solving, reasoning, motivating and training abilities are often used.
+ May be required to work nights, weekends, and/or holidays.
What we offer
We?ll reward all your hard work with a great salary and benefits ? including a uniform, great room discount and superb training.
Join us and you?ll become part of the global IHG family ? and like all families, all our individual team members share some winning characteristics. As a team, we work better together ? we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here at http://careers.ihg.com/ to find out more about us.

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